Accounts receivable collections specialist


Who is Grand & Toy?. At Grand & Toy, we Give Work Life Celebrating 141 years this year, Grand & Toy is one of Canada’s most renowned and iconic brands. Our humble beginnings started in office supplies but today, our team of industry-leading experts provide complete business solutions for multiple industries across Canada. From the latest technology solutions, to facilities, and custom workplace furniture for any space, we provide core solutions to running businesses day-to-day.

About the role The A/R Collections Analyst will work closely with customers, internal and external, and is responsible for the timely collection and management of the accounts receivable portfolio of moderate to high profile accounts, utilizing telephone collections, Customer EDI Portals, A/R reconciliations, dunning letters, customer visits and other tools to meet or exceed Grand & Toy’s collection targets while enhancing the G&T brand and providing a good customer experience. What will I do?. Professional and timely handling of customer account inquiries Solicit payments from customers in accordance with Grand & Toy terms, provide detailed customer reconciliations and statements as required, resolving payment disputes, and processing refunds. Meet or exceed A/R performance goals and DSO targets as set by the organization.

Reconcile & problem solve for a high volume of transactions, source relevant back-up documentation, identify billing errors, customer visits to understand payment processing and/or financial problems, analyze the issues and provide solutions acceptable to both parties. Prepare and issue dunning letters and other notices. Work closely with Sales Account Managers to solution customer compliance to payment terms while maintaining our brand and customer experience. Maintain detailed follow-up notes in the system for each account.

Review and evaluate existing customer credit terms on a regular basis and recommend increases where appropriate, within company authorization levels. Review and approve orders as required in a timely fashion, minimizing risk without unduly impeding delivery deadlines. Provide support to the Credit team – review and release orders making sound decisions. Regularly review accounts to assess risk and ensure the bad debt allowance is sufficient, and prepare accounts for 3rd party collections, bad debt reserve and write-off.

Monitor integrated accounts daily (EDI) to ensure rejections are identified promptly. Work within different types of Customer portals in EDI such as Ariba, Tradeshift, Coupa, etc. to monitor and resolve rejections. Work with e-Business to ensure EDI portals are set up correctly. Identify any issues with customer enrollment and solution by engaging appropriate business partners.

What qualifications do I need?. Related collection experience in a computerized A/R environment, preferably with corporate collections. A thorough understanding of all aspects of credit and collection, including account maintenance & reconciliation, collection of past due accounts, credit decision-making and financial statement analysis. Critical thinker and problem solver with sound judgement Effective and professional telephone and written communication skills and a strong ability to work as part of a team.

Ability to solicit and gain assistance where required, and to maintain composure when dealing with difficult situations. Previous work experience and familiarity EDI based customers and use of multiple vendor portals such as Ariba, Oracle, Tradeshift, etc. is required. Demonstrated computer proficiency, especially with MS Excel (V Look-up, Pivot tables is essential) and MS Word. CCP designation, or enrollment in the CCP Educational program of the Credit Institute of Canada would be considered a definite asset.

Secondary school completion; post-secondary education in Accounting/Finance or Business is an asset What we offer Grand & Toy offers competitive wages and benefits packages based on education and experience. We provide a rewarding and challenging career along with growth and career advancement. We proudly provide comprehensive training for all new associates, along with incentives such as our associate/corporate discounts and rewards programs for management positions. Our corporate culture is team oriented, friendly and collaborative.

If this sounds like the job for you, we can’t wait to hear from you. We celebrate employment equity and diversity. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.



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