Accounts Receivable Specialist – Start Immediately

Canada, Full Time

We are in search of an organized Accounts Receivable Specialist to join our inspiring team at Fox Racing Shox in Burnaby, BC. Growing your career as a Full Time Accounts Receivable Specialist is an incredible opportunity to develop critical skills. If you are strong in negotiation, leadership and have the right vision for the job, then apply for the position of Accounts Receivable Specialist at Fox Racing Shox today What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks.

Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers (‘OEMs’), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Why you should join us Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application.

We look forward to hearing from you Position Summary: This position will take charge of customer relationships to minimize risk and maximize collections while remaining focused on customer service. Maintenance of customer accounts & managing collections are essential to this role. Position Responsibilities: Reconcile B2B/dealer and B2C/end customers for Shopify transactions Post customer payment transactions in the ERP system, including cheques, bill/wire payments, Shopify B2B and B2C payments Review and process invoices on a daily basis Process RAs and generate credit memos. Run RA report biweekly, communicate with sales team and warehouse to clarify and correct any problems.

Get manager approvals and refund in Shopify or to credit card; prepare Request to Pay with customer banking details to Accounts Payable if the refund is through bank transfers Work positively and constructively with customer accounting teams via emails and calls, understanding business practices (specifically payment patterns) to support overall account relationships Monitor aging status and follow up on overdue accounts, work with customers to work out reasonable payment plans; engage sales teams and external sales reps to escalate items of concern Monitor AR generic email and respond to customers’ request in a timely manner Take phone calls from customers and provide assistance in a timely manner Update AR aging daily file for customer payment plan, post dated cheques and the communication records with customers either by calls or emails which will be summarized and utilized in the AR aging weekly report Generate AR aging weekly as part of the SSG AR reporting process. Maintain a clean AR aging report by investigating and cleaning up balances Prepare AR adjustments for pricing, tax, freight etc. per AR policy and Fox Table of Authority Apply holds and lift holds for customer accounts in certain situations Prepare review package for changes to customer term and credit limit per AR policy and per sales team’s sales forecast Working with credit reporting and collections agencies to share information and pursue accounts Other accounting and reporting related to Sales tracking, Receivables metrics and KPIs Other duties as assigned by the manager from time to time Specific Knowledge, Skills or Abilities Required: Sound professional judgement and a strong sense of empathy Intermediate skills in Excel and the MS Office suite Strong verbal and written communications skills Superior attention to detail and problem-solving skills with the ability to recognize patterns, related items and similar situations Excellent reconciliation skills – ability to match up debits and credits, find outliers and identify path to resolution Motivated self-starter who works well independently, but who also knows when to ask questions and raise concerns Competencies: Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.

Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities.

Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Experience: 3 years of experience in credit and collections including setting or recommending credit limits, executing holds and releases Experience working with ERP systems, foreign currencies and intercompany transactions Work Environment and Physical Requirements: – Office Environment Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity. ▶️ Accounts Receivable Specialist



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