Advisor, Business Improvement & Innovation (Business Process Improvement)
Brampton, ON, Canada, Full Time
Job Description JOB TITLE: Advisor, Business Improvement & Innovation (Business Process Improvement) DEPARTMENT: Office of the Chief Administrative Officer POSTING NUMBER: 105223 NUMBER OF POSITIONS: 1 JOB STATUS & DURATION: Full Time Permanent HOURS OF WORK: 35-hour workweek LOCATION: Hybrid Model – when working onsite, you will report to the location of West Tower. SALARY GRADE: 6 HIRING SALARY RANGE: $93,803.00 – $105,529.00 per annum MAXIMUM OF SALARY RANGE: $117,254.00 per annum JOB TYPE: Management and Administration POSTING DATE: September 08, 2023 CLOSING DATE: September 24, 2023 AREA OF RESPONSIBILITY: Reporting to the Manager, Business Improvement & Innovation, this role is accountable for advising the development and delivery of a business improvement program. Fosters a business improvement culture for the City across all operating departments and functional areas. Partners with department leaders to identify opportunities for improving quality, service, and productivity, as well as appropriate methods, tools and resourcing required.
Ensures business improvements projects align with the Strategic Plan. Provides support throughout the entire improvement process, from defining the mandate to implementing solutions, and follow-through to ensure tangible benefits are realized and reported. Responsible for inspiring and supporting leaders, and coaching teams in achieving sustainable business results and developing business improvement capabilities across the organization. The Advisor will act as a change agent and be a problem solver who can connect strategy and execution to establish process-oriented rigor in the organization.
Demonstrate ability to provide sound pragmatic solutions in resolving day to day operational challenges. Also, drive the standardization of processes and recommend methods for improving workers efficiency and reducing waste. Lead Business Improvement projects: Lead, develop, and administer a business improvement process without detailed instruction or supervision through the application of sound business improvement methodology, innovative and critical thinking, problem solving and analytical skills. Partners with City leaders to define clear targets and goals for improvement such as cost savings, quality, productivity, reliability and adequacy of tools and equipment.
Supports leaders to: Provide expert advice and guidance on the identification of process issues, improvement, and sustainment of optimized business processes. Determine user requirements, system restraints, maps processes (current, optimized, and future state) Review operational needs, including resources (budget, staffing, scheduling, equipment, and facilities), relevant legislation and/or regulations and identifying potential gaps. Lead analysis (data, performance measures, goals and objectives) and provide facilitation with organizational leaders in reviewing existing business practices and processes (for accuracy, effectiveness and/or efficiency When possible, identify and recommend alternative service delivery options. Provide recommendations to ensure tangible and sustainable benefits are realized and reported.
Develop survey tools and analytics to ensure employee buy-in, motivation and behavior change to support and realize the implementation of business improvement principles. Ensure Employees are empowered with the required skills for a self-sustainable business improvement to be adopted. Follow-up on action plans regularly, measure, monitor and report the results of the business improvement project. Program Leadership: Identifies and prioritizes business improvement opportunities across the organization, providing leadership support to critically evaluate existing processes, improve, and adapt where and when required for Lean process improvement.
Collaborates and engages teams to identify and implement appropriate business improvement methods and tools. Provide training to operational units in business improvement programs. This includes applying expertise in instructional design and adult learning principles to design, deliver, manage, and evaluate learning and development programs using a variety of learning methods that appeal to various learning styles. Empowers employees by leading and facilitating workshops that brainstorm current state, embed understanding of techniques and tools necessary to continuously implement lean principles within their work environments.
Supports team activities throughout all improvement cycles to foster an environment of collaboration and success. Acts as a business improvement coach for all employees. Supports department leaders in implementation of their improvements – simplifying, optimizing, innovating processes and efficiencies. Business Performance Assessment: Lead and assess levels of performance and promotes the development of ideas in order to increase organizational efficiency and effectiveness.
Educates business partners on solutions and financial plans through effective communication. Leads implementation of any corrective action plans and verifies effectiveness of solutions. Champions and enables tracking, measuring and reporting of improvements implemented, contributing to the creation of an organizational culture that encourages and recognizes teamwork and accountability for results. Measures monitoring of best business practices to improve the organization’s competitiveness.
Provides recommendations to leadership team to influence decision-making and improvement needs. Communication and Reporting: Effectively communicates with leaders to drive alignment, decision-making and implementation of improvements. Presents progressive implementation of improvements to the leadership team. Provides expert advice and recommendations to influence decision-making for positive outcomes.
Prepares reports that advise City Council and management on business improvement trends, challenges, opportunities, and results. Monitor and tracks business improvement initiatives and reports regularly on implemented changes. Implements targets, measurements, and reporting mechanisms to demonstrate improvement initiatives. Corporate Contribution & Accountability: Builds and fosters strong working relationships and collaborations with internal and external partners and stakeholders, to meet business goals and objectives.
Anticipates, assesses, and evaluates internal and external risk factors that affect organizational performance, and collaborates with leaders on strategies and tactics to mitigate risks and improve the quality of City services, resources and programs available. Establishes corporate indicators that measure the evolution of improvements. Analyses and advises on budgets and financial spending, effectively tracking cost savings or avoidances, increases in quality, productivity, capacity, etc. across the organization. Works collaboratively with all levels of staff when assessing business improvement needs and organizational process enhancements.
Keep abreast of current Business Improvement research and trends to ensure that the City’s programs incorporate leading edge practices. SELECTION CRITERIA: EDUCATION: Post-secondary degree in science, business, engineering or similar. Lean/Six Sigma Green Belt or Black Belt certification. REQUIRED EXPERIENCE: Minimum of 5 years’ experience in leading change and deploying business improvement programs using Lean, Six Sigma and/or other methodologies; public sector and unionized environment an asset.
OTHER SKILLS AND ASSETS: Master’s Degree an asset (MBA or MPA, preferred). Certification in Business Process, Lean, Six Sigma, Change Management (i.e., PROSCI Certified Change Practitioner), 5S and/or PMP designation with superior project implementation skills, from initial planning to completion, and follow-up. Possess an enterprise mindset with demonstrated experience managing diverse stakeholder needs and interests, building and maintaining effective relationships at all levels within an organization. Ability to lead, motivate and coach diverse teams to obtain cooperation, instill accountability and achieve results.
Relevant experience in developing and facilitating training, as well as documenting requirements, results, writing reports, etc. Experience with financial modelling &/or data mining and analysis tools and techniques in the resolution of real-world business issues Excellent verbal and written communication, presentation, and facilitation skills Must be able to manage multiple activities on multiple projects, organize self and others to meet aggressive timelines. Must be able to maintain confidentiality, exercise discretion and tact in sensitive situations. Expertise with Microsoft tools (Excel, WORD, SharePoint, Visio, etc.) Proven track record in driving change and delivering tangible benefits with sustainable results within complex organizations in various progressive industries/ environments.
Various tests and/or exams may be administered as part of the selection criteria. Alternate formats will be provided upon request. Interview: Our recruitment process will be completed with video conference technology. As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.
Any changes affecting this position will be communicated as information becomes available. Our Hybrid Model is subject to change. If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference 105223 by September 24, 2023, and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted.
The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted. As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary.
Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.
The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use. Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users.
As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition. J-18808-Ljbffr
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