Application Specialist – Valves & Automation

Position OverviewIn this position you will bring your valve and automation experience, knowledge, and ingenuity to leverage our business streams, acting as the single point of contact from inquiry to product delivery. Reporting to the Inside Sales Lead, this position requires a complete grasp and proven ability to provide quotes and solutions to CGIS customers, on simple to multifaceted sales quotes, with the ability to complete process through to order processing and finalization of sale with minimal to no supervision. As the primary point of contact to your customer, you will leverage your experience and knowledge, collaborating with internal resources, to ensure the customer receives expert advice and superior service, aligned with CGIS values.Your ResponsibilitiesManage a combination of Streamline and Engineered Solution types of client requests, and when applicable, Project Solution and Service requestsProvide solutions to problematic services by evaluating the application, understanding the process and the client’s needs to find the right valve for the jobBe a trusted partner and single point of contact for severe service, control, automation, and on/off valves requests and ordersProvide technical arguments along with quotations, as required, to educate and inform customers of the lasting solutions CGIS can provide, through the Engineered, Project, and Streamline Solutions business streamsPrepare solutions quotations in a quick and timely manner for a wide range of products:Knife gates, ball, butterfly valves, parts, accessories, actuators, controlsFrom inventory, dead stock, vendor stock, and productionFollowing customer requests or specifications and using your experience to find the right solutionsRespond, acknowledge, and provide a great customer experience for all customers; Be resourceful to adapt to customer needsEnter quotations and sales orders into SAPUnderstand fulfillment options and provide necessary information to allow related procurement, stock transfer and production activities to be completed.Quote with the order in mind by providing accurate quotes, ensuring appropriate margin, lead time, and quality of product selected to ensure a winning quoteQuick response with support and advice as required (trusted valve partner)Be extremely knowledgeable about current inventory, valve types, and manufacturersUtilize market knowledge and insight; local vendors, competitors, etc…Build meaningful customer relationships and a deep understanding of key customer needsManage project proposals and assist project team in project order executionInteract with manufacturers to get technical, pricing, and delivery needs in a timely mannerCollaborate with TSR (Outside Sales) to ensure smooth strategic execution to market for each customerWork with Inside Sales Support (ISS), Buyers, and Warehouse personnel on order-related issues and keep customers updatedSeek opportunities to convert inquiries to other business streams when applicableClose sales – follow up as requiredLeverage product knowledge and sales to translate to full top-tier proposalsBe the primary after-sales support contact and manage CARsAbout YouDegree in Electrical, Mechanical, or Process Engineering or relevant work experience3 years’ experience with industrial valves and/or Automation (controls and instrumentation)Working knowledge of QA/QC requirements, destructive and nondestructive requirementsFormal sales experience or training and proven ability to close sales, an assetPrevious experience in the markets of mining, oil and gas, oilsands, pulp and paper, hydrometallurgy, power, water, or wastewater will be considered an assetPrior experience with an ERP will be considered an assetExcellent interpersonal skills – the ability and drive to develop meaningful relationships with customers, vendors, and colleagues from across the organizationExcellent communication skills; verbal, written, and face to faceDemonstrated ability to provide a great customer experienceStrong business acumenStrong technical aptitude with attention to detail and excellent organizational, analytical, and problem-solving skillsNatural curiosity and thirst for knowledge and continual learningRecognizing and supporting change as an essential business needAs part of the CGIS team, you’ll enjoyCompany Paid Extended Health/Dental/Vision/Paramedical BenefitsRRSP Matching ProgramAnnual Profit SharingPaid Sick Days and Paid Personal DaysTwo paid Sunny Fridays or Mondays to extend your weekendCompetitive Vacation PackageEmployee & Family Assistance ProgramCostco MembershipEmployee Referral ProgramCareer Development Opportunities including a Tuition Reimbursement programCost Plus Benefits to promote personal healthIf you are looking for a rewarding opportunity with a vibrant, growing company and your skills and background meet the criteria above, we’d love to meet you. Please submit your resume and cover letter (optional).

Candidates must be legally eligible to work in Canada. Full disclosure of any restrictions must be disclosed at the time of expressing interest and supporting evidence provided prior to any potential offer of employment.

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