Business Process Designer
WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product. Our Values, Our Passion At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
We Have the Courage to Act and Do the Right Thing. We Are One Team, with One Vision. We Think Long-Term, We Are Ever-Evolving. We Strive to Be Exceptional and Inspire Greatness.
POSITION SUMMARY The Business Process Designer (BPD) is responsible for analyzing, designing, and measuring process improvements across the bank. This is a dual reporting role, reporting to the VP Business and Digital Transformation and VP, Customer Experience. This role will help to identify and solve complex process problems that enable business transformation and improve customer and partner experiences. The BPD will make connections and build trust within various teams to deeply understand the people, process and technology that make up the processes our organization.
With that baseline understanding, in close partnership with the Service Designer, the BDP will support cross-functional teams develop optimized or re-imagined service processes, systems, roles, digital products, and other factors that make up the client, partner and employee experiences. MAJOR ELEMENTS OF THE ROLE Key accountabilities of this position include: Develop and maintain in-depth understanding of HEB’s processes Create deliverables such as current state process diagrams, value stream maps, measurement reports and process improvement recommendations, delivering these deliverables to stakeholders Analyze performance data & other business metrics Identify and align stakeholders around improvement opportunities Define and align on improvement approach, including the business problem to be solved, business objectives, scope of effort, and success metrics Conducts quantitative root cause analysis for various types of processes; define areas of “waste” and estimate the benefits of process improvements. Collaborate with the Service Designer to Lead Problem Framing exercises, Identify Opportunities for Improvement and Develop ‘How Might We’ Challenge Statements Plan & facilitate business alignment workshops Define and facilitate the implementation and measurement of prioritized process improvement efforts Guide process improvement high-level prioritization and backlog Identify workstreams required to scale the new services Collaboratively establish metrics and KPI’s to drive data informed decisions Create Testing Plans and Metrics of success for pilots Lead check-ins with working group on progress and monitor metrics Act as a steward for continuous improvement and innovation Design and implement improvements from pilot results Conduct ongoing testing and monitoring to make regular adjustments. From time to time, lead business process workstreams where process design and implementation is integral to the business transformation Contribute business process design practice guidelines to the bank’s innovation framework.
SKILLS AND EXPERIENCE REQUIRED Qualifications At least 3 years experience leading operational excellence engagements Experience using Lean Six Sigma, Kaizen and other process optimization methodologies Solid functional knowledge, including but not limited to process analysis and re-engineering, process improvement measurement, and business transformation, Expertise leading cross-functional teams in the analysis, redesign and implementation of process improvements Bachelor’s degree in Business Administration, or related field, or equivalent combination of education and experience Proven record of high performance and achievements in your past positions Attributes Exceptional analytical and quantitative problem-solving skills Excellent verbal and written communication skills, including reports and presentations Highly self-motivated, organized, and accountable; able to work independently and collaboratively in a team setting Comfortable with ambiguity, flexible and enjoys the analysis of complex problems Exceptional relationship building skills and the ability to work effectively with people at all levels in an organization, including VP’s HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way. We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees. We believe our people making all the difference; our tireless commitment to inclusivity, professional development, and employee engagement/experience has been recognized through awards including the Waterstone Canada’s Most Admired Corporate Cultures 2022, the Globe and Mail’s Report on Business: Canada’s Top Growing Companies 2022 (third year since 2019), Canadian’s Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023. Growth and Opportunities We provide challenging and rewarding careers in a wide variety of fields.
We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development, as well as providing employees unlimited access to LinkedIn Learning. Celebrating Great Work and People We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more. Our Community Leadership Program also recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with the opportunity to take a paid day off each year to support their favourite local charity. The Perks HomeEquity Bank offers a competitive total rewards package that includes the following: Extended health and dental benefits Employee & Family Assistance Program Employer Matched Group Retirement Savings Plan Employee Share Investment Plan Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits Employee corporate discount for GoodLife Fitness Stay in the Know Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work: 200 Bay St., Toronto, ON M5J 2J1, Canada
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