Client Solutions Manager
351 Front St W, Toronto, ON M5V 3A4, Canada
About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses. Responsibilities: Do you have an optimistic outlook and willingness to work with a multifaceted and diverse team?. Are you a resourceful and bold individual wanting to continue to expand your insurance knowledge and skills?. If you answered yes, then you would be an excellent addition to our highly motivated and productive team We are looking to fill a full time role for a Client Solutions Manager on our Multinational team.
The main responsibility of the Client Solutions Manager role is to ensure exceptional client service to Gallagher’s Commercial Insurance clientele. While working on a lively and collaborative team the CSM carries out a wide range of duties. Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. Responsibilities Carry out a full array of client service duties, including maintaining paperless files according to Gallagher process and standards Work with producers to run the renewal cycle, including marketing / remarketing, and mid-term adjustments, for a portfolio of commercial business Support on prospective clients and new business onboarding, including marketing, as required Prioritize and handle daily phone calls, e-mails and mail.
Provide accurate and timely responses to client queries Attend team meetings as required Attend client meetings as necessary Be a resource for Producers and clients with regards to different coverages, rating, claims and competition Claim reporting as required Qualifications: High School Diploma/GED required; post-secondary education an asset Minimum 5 years of related experience. RIBO license required – Having licenses from other provinces is considered an asset. Insurance designations, such as CAIB, CIP, CRM an asset Experience in the multinational industry is considered an asset. Experience using EPIC a definite asset Gallagher offers competitive salaries and bonus plans.
We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.
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