Customer Service

_At this time MaxSys Staffing & Consulting will not sponsor individuals for employment visas. Only Candidates authorized to work in Canada will be contacted._TITLE: Claims Procession Coordinator (Bilingual/English)MINIMUM REQUIREMENT: 1-2 years of Customer Service experienceShould be eligible for Reliability Security Clearance, which means a candidate should be living in Canada since last 5 years, without leaving for more than 6 months.Role OverviewAs a Claims Processing Coordinator, you will contribute to Company’s success by being responsible for the processing/verification of claims, advances, and supplier invoices for our clients. Claims will be from receipt through resolution in accordance with all policy, guidelines, and quality standards as per our service level agreement. As well you will analyze claims, advances, and supplier invoices to determine if eligibility requirements and claim filing requirements are met and make determinations based on the type of claims.

Also, there is a responsibility to achieve the expected level of service as required based on our Service Level Agreements. Additionally, the expected relocation costs of service delivery must be achieved within the prescribed policies and timeframes.What You’ll Be Doing Expense claim management in accordance with the relocation policy (verification and reconciliation of expenses) Analyze claims, advances, and supplier invoices, to determine if eligibility requirements and claim filing requirements are met and make determinations Process all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errors. Accurate and timely completion of invoice verification functions Deal tactfully with people in a wide variety of situations to convey a favorable corporate image Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner Identify area of opportunity and utilize skill/ knowledge to suggest improvements Data entry Analytical and detailed oriented with effective time management skills Excellent administrative skills, including record keeping Understanding of the Customer’s relocation budget in accordance with Relocation Policy, and the standard operating procedures Provides direction/information to clients and from time-to-time service providers as required to ensure excellent coordination/execution of work with minimal disruptionWhat You Bring College graduate or equivalent work experience Familiarity with the accounts payable/receivable process. Previous experience in a customer support role through a contact center Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required Team player who is able to work with minimal supervision in a fast-paced environment Good interpersonal and communication skills Superior customer service skills and orientation Collaborative style needed Ability to maintain professionalism at all times under stressful situations Strong organizational skills Ability to plan and manage work under time constraints, without direct supervision You foster belonging and encourage authenticity.

You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation_At this time MaxSys Staffing & Consulting will not sponsor individuals for employment visas. Only Candidates authorized to work in Canada will be contacted._GOVTJob Types: Full-time, Fixed term contractContract length: 6 monthsSalary: $20.50-$22.00 per hourSchedule: Day shiftAbility to commute/relocate: Ottawa, ON: reliably commute or plan to relocate before starting work (required)Experience: relevant/similar: 1 year (preferred)Language: English/French/bilingual (preferred)Work Location: In person

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