Healthcare Operations Dispatch
Canada, Full Time
Healthcare Operations DispatchWe are currently recruiting full-time, part-time, and casual Healthcare Operations Dispatchers.Responsibilities will include:Create, update and modify work schedules for Security Guards within Paladin Security for the healthcare contract.Maintain scheduling software (winTEAM) and coordinate any entry completed by anyone within or outside the healthcare operations center to ensure accuracyWork with Client Service Managers to ensure that all scheduling needs are met, and that client and site information is accurateStrategically plan schedules to ensure effective use of resources and minimal overtime is acquiredProvide information to guards, managers, and department manager as requested regarding additional shifts, vacation requests, last minute book-offs, shift availability and shift cancellationsLiaise with the Alberta Protective Services Operations Center to ensure all scheduling requirements are being fulfilledHelp track overtime on a pay period basis and report the results to senior management, while trying to minimize any unnecessary overtimeRequirements:Must possess a High school Diploma, Post-Secondary education is an assetPrevious customer service experience is an assetThe ability to use judgement and decision-making skills to evaluate situations and establish prioritiesMust have an outgoing, friendly, and extroverted personalityExcellent written and oral skills in English, with the ability to effectively communicate with a diverse workforceStrong computer skills; including Word, Excel, PowerPoint and OutlookAbility to learn quickly and navigate through new software is an assetAble to work effectively and efficiently in a deadline driven environmentStrong time management, multitasking, problem solving, and organizational skillsMust be detail oriented, team player, self-motivated, and able to take directionPaladin Security: Making the World a Safer and Friendlier Place because we CAREDo you have superior customer service skills and a passion for helping people?. Are you able to think quickly on your feet and defuse difficult situations?. Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet youIND18Paladin Security has a diverse workforce.
We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
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