Hospitality Services, CMH Purcell

Seasonal (Seasonal) Why join CMH?. We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We’re all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general.

CMH is where mountain magic happens Things that are important to us: Safety as a cornerstone. Share our passion – every day. Always act with integrity . We work as a team .

Aim for best . Balance our social, fiscal, and environmental responsibilities. Things that are important to you: The opportunity to build lifelong friendships with staff and guests from around the world. Working for a company that stands behind its mission, vision, and values.

An inclusive and rewarding company culture where employees are valued and supported. Explore and work at a world-class mountain destination. Enjoy meals created by culinary professionals that incorporate fresh, local ingredients. Work with hospitality professionals that take pride in providing a high-end guest experience.

An opportunity to grow and learn in a work environment that promotes feedback and development. Discounts with brand partners and on CMH merchandise. Opportunities to heli-hike and heli-ski, as available. CMH Heli-Skiing & Summer Adventures is honoured and privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more. Position Title: Hospitality Services, Purcell Company Name: CMH Heli-Skiing & Summer Adventures Reports To: Lodge Manager Location of Work: Golden, British Columbia Employee Type: Part-time, Full-time, seasonal from early-December to April FLSA Status: Non-Exempt Number of Positions: 2 Date of Last Review: August 2023 Desired Start Date: December 2023 Position Overview Hospitality Services staff take a proactive approach to providing a high-quality guest experience and have a meticulous and committed work ethic. Their passion lies in hospitality and positively impacting the guest experience by demonstrating proven customer service skills. This is a seasonal job opportunity.

The CMH winter season runs from December to April. Hourly rate of pay is offered working an average of 16-40 hours per week depending on operational needs. The position will start at 12pm daily. Essential Duties and Responsibilities Efficiently manage cleaning responsibilities daily, as well as ensuring the safe handling of cleaning products.

Execute the cleaning of all common areas of the lodge and look after laundry, cleaning washrooms, vacuuming, dusting, as well as cleaning the staff accommodation. Provide a professional, highly organized, and detailed hospitality experience to guest when they return from their day of heli-skiing, including supporting the culinary program with serving, clearing, and cleaning. Act as a leader within the hospitality department to take initiative, support staff, and assist the Lodge Manager with additional duties. Support the ski program by assisting with radio duty and rescue response.

Follow OH&S, food safe, and WHMIS best-practices. Support guests in the field program, as needed. Minimum Qualifications Food Safe Certificate. First aid certificate, preferred.

Background in luxury hospitality or fine dining, preferred. Competencies, Knowledge, Skills, Abilities, and Other Qualities Demonstrates integrity, discretion, and problem solving. Has clear attention-to-detail with a strong work ethic. Seeks and embraces new processes and ideas to help the company succeed.

Willingness to work long days and flexible to assist in other roles at the lodge, as needed. Communicates in an effective and timely manner and incorporates diverse viewpoints into communications. Able to openly receive and act on feedback. Takes initiative and demonstrates the ability to make quick, informed decisions.

Uses industry and company expertise to advance CMH’s goals and values while enhancing the guest experience. Able to work as a cohesive, high-functioning team to achieve goals. Is inclusive of differences in people and perspectives to best serve employees and guests. A passion for customer service excellence and providing a high-end guest experience.

Take pride in hard work, strive for excellence, and anticipate guest needs. Proven ability to maintain professional working relationships with peers. Able to prioritize tasks in a complex and fast-paced environment with changing priorities. Trustworthy and self-directed in completing the core functions of the role.

Sees tasks through to completion including follow-up on any identified issues. Working Conditions Successful staff are intrinsically motivated by a passion for hospitality and creating memorable experiences with our guests. Work Environment: This job is in Golden, BC. Employees are required to find their own accommodation and drive to the lodge 5 minutes from town for work shifts.

Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. Manual dexterity to operate job-specific equipment on a constant basis. Able to work evenings, weekends, and holidays based on the needs of the business. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected.

Each employee will contribute to the company’s success while also having the opportunity to achieve their full potential as individuals. Other Duties as Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation A competitive hourly rate will be provided, along with 4% vacation pay. Further details will be discussed in a personal interview. Benefits and Perks: Health and dental benefit eligibility after 160 days worked. Group Savings Plan eligibility after 160 days worked.

Opportunities to heli-ski, as available. CMH is an equal opportunity employer

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