Fraser Health Authority
Why Fraser Health? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Position Highlights As a Portfolio Manager for outreach and relationships you will regularly be available onsite building strong working relationships with clinicians, based on results and trust. You will identify pain points and opportunities for improvement of delivery of IMIT services making clinicians’ workflow easier, more efficient and more satisfying through optimization of the digital technologies and services HIIT deliver. Build on your education and experience as you: Build and share these new roles Understand how healthcare works at an acute care site and beyond Learn and understand everyday pressures on our clinicians, and how digital technologies can help Deliver customer service excellence Understand the inner workings of our HIIT team, and how to influence to get best results Understanding of projects underway along with the dependencies and alignments required Work as integral team members for both HIIT and the site Provide input to Portfolio Managers re: roadmaps, strategies Expectations management Act as a liaison and work with the subject matter experts for the clinical areas in the assigned portfolio to support the clinical area’s technical needs, while adhering to best practices in information technology and change management Participate in the Fraser Health digital transformation journey and continuous service improvement initiatives across Health Informatics. Create strategies to improve operational support and sustainment of enterprise systems within the portfolio. Establish and maintain collaborative client relationships with clinical and non-clinical stakeholders. This is a Regular Full Time opportunity located at Central City in Surrey, BC. Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer. If this sounds like the ideal role for you, here are more reasons why you should apply: A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage. Are you ready to take the next step in your career? Apply today so we can continue the conversation and make a difference in the communities we serve. We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust. Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health: The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation of application architecture. Leads and is accountable for enterprise-wide business and clinical information systems projects; manages timelines and resources; develops project budgets provides leadership to team members and facilitates service design, transition and operations management strategies. Coordinates the work of and supervises assigned staff. Coordinates the procurement and management of external services and devises strategies to ensure long term and maximum utilization of information and technologies. Provides direct supervision to assigned staff. Responsibilities Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and conducts strategic planning in the development of business cases, and process re-engineering initiatives. Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance and direction to team members. Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned. Ensures that projects and initiatives are aligned with the Fraser Health strategic plan. Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary. Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements; investigates and responds to grievances of a confidential nature; represents management up to and including Step 3 of the grievance process; attends third party hearing with the representative of the Employer. Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates from assigned team leaders on project status. Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware. Monitors and reports on budget variances if necessary and discusses with project sponsor as required. Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented. Provides updates on project status and all aspects of the project as required. Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters. Champions project management methodologies and best practices through mentoring, coaching, and communicating with team members, business units and staff. Leads, assigns and/or advises staff with regards to operational requests or issues from customer areas. Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem solving merging business needs. Provides recommendations on the use and evolution of applications and tools. Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager. Monitors the level of support to ensure requirements and expectations of the contract(s) are met. Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes. Provides input into application development and into the use of new technology for inclusion in the technology architecture. Provides consultation and advice to senior management on application technology alternatives and solutions. Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and/or leads discussion as required. Qualifications Education and Experience Bachelor’s degree in Health Information Science, Computer Science, Software Engineering or a related study or equivalent combination of education, training and experience. Seven (7) years of related experience in a large complex organization including at least three (3) years’ experience as a Project Manager. Experience with health and corporate information systems. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Ability to provide leadership to a variety of large project teams in an environment that constantly changes and that has fluctuating priorities. Advanced knowledge of information management, business processes, technologies and applications. Knowledge of all components of a technical architecture and health and corporate information systems. Ability to translate business needs into application architecture requirements. Ability to quickly comprehend the functions and capabilities of new technologies. Demonstrated knowledge of the project management process and the systems development life cycle. Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives. Diplomatic negotiation skills and the ability to influence. Understanding of and the ability to manage the political climate of the organization. Ability to provide input into project budget development, manage assigned dollars and estimate financial impact of application architecture alternatives. Demonstrated decision making ability within complex and diverse issues. Physical ability to perform the duties of the position.
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