Safety Communication Officer

Press Tab to Move to Skip to Content Link Ministry: Service Alberta and Red Tape Reduction Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Regular Scope: Open Competition Closing Date: September 25, 2023 Classification: Administrative Support 5 About Us The Government of Alberta (GoA) is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation.

If that describes you, please read on “Your Expertise Matters: Safety Communication Officers – Connecting, Responding, Securing.” Join Employee Safety Office’s 24/7 Safety Communication Team: Protecting Alberta’s Workforce, One Call at a Time and Be the First Line of Response: Safety Communication Officers at the Heart of Public Safety.” The Employee Safety Office (ESO) is a 24/7/365 day operation and its main priority is to monitor staff who engage in working alone situations throughout Alberta as well as receiving and dispatching for several different public lines. Safety Communication Officers fill a vital role within a highly specialized remote communication and intelligence hub as the primary point of contact for incident processing, resource utilization, communication, and documentation during emergency and non-emergency calls. Industry specific knowledge is a requirement to ensure appropriate advice is provided in meeting public and clients needs. Reporting to the Team Lead, the Safety Communications Officer role has a responsibility to provide leadership, subject matter expertise, knowledge and information to support other team members as well as internal and external stakeholders on ESO policies, procedures and administration applications.

The successful incumbent will be responsible for : • Answering different public hotlines and providing timely, accurate information to members of the public while displaying excellent customer service abilities. • Monitor clients who work alone and provide safety services and emergency response as needed. • Supporting government enforcement activities and utilize several different databases to provide sensitive information to officers. • Ensure communications systems are functioning properly and remains within acceptable audio and operational parameters To be successful in this role, you need to demonstrate: • Ability to read, write, articulate and communicate effectively in English. • Manage situations that involve sensitive information while maintaining confidentiality in accordance with privacy legislation. • Multi-task, maintain focus on each event and must possess excellent attention to details. • Strong interpersonal skills in order to deal with clients, co-workers and the public in emotional and high stress environments and situations. • Strong listening skills to determine priority of dispatch calls for service accordingly in situations, which may be ambiguous due to stress, language, noise or other distracting factors. • Demonstrate initiative, professional judgment and creativity. • Positively influence, negotiate and obtain commitment from team members and clients. • Demonstrate ability to adapt, learn and troubleshoot various computer programs. Qualifications High School Diploma and 3 years related experience in customer service dealing directly with the public is required. Equivalencies considered: Directly related education or experience considered on the basis of: • 1 year of education for 1 year of experience • 1 year of experience for 1 year of education Assets Following will be considered as assets: • Certificate in Emergency Communication and Response Program or similar. • Industry Canada – Restricted Radio Operators License – Aeronautical Certified Examiner . • Knowledge of relevant legislation, including FOIP, the Police Act and GOA Acts in order to provide accurate information to the appropriate clients through data, voice and radio communication. • Technical abilities in radio communications systems and equipment. • High level of computer proficiency including typing speed and abilities with Microsoft Office products. Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. Systems Thinking: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service. Creative Problem Solving: you will assess options and implications in new ways to achieve outcomes and solutions. Agility: you will need to provide results in a complex, diverse, and changing environment.

Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department. Develop Networks: you will proactively build networks, connect, and build trust in relationships with different stakeholders. Build Collaborative Environments: you will lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes. Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing. $1,913.27 to $2,342.49 bi-weekly ($49,936-$61,138/year) Notes This position is an 8 hour shift on a 24/7 365 rotational basis.

Hours of work per week: 36.25 hours/week. There is no provision for this position to work from home. The incumbent must be prepared to work irregular hours, overtime, shifts, evenings and/or weekends, and/or statutory and provincial holidays. This position is located out of the 5th Floor, Terrace Building, 9515-107 Street, NW, Edmonton, AB T5K 2C1.

Due to the location and shift rotations being 24/7, public transportation is very limited. At present, there is one permanent position vacant for this role. To be considered for this competition, applicants must include a well-written cover letter and a clear and concise resume that indicates how your experience aligns with the scope of this position. Your cover letter and resume will be used as a screening tool to assess whether or not you meet the requirements in the Qualifications section of this job ad.

Final candidates will be asked to undergo a Security Screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. Links and information on what the GoA has to offer to prospective employees.

Positive workplace culture and work-life balance If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account. Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Liliane Karara at Liliane.Kararagov.ab.ca. If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.

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