Senior Salesforce Administrator

The Business Systems Team at Chainalysis works collaboratively across Chainalysis to develop and drive strategy around our marketing, sales, and business systems as we scale our Go-to-market and customer-facing operations through hypergrowth. We’re looking for an experienced Salesforce administrator, looking to dive deeper into Salesforce CPQ. You’ve been exposed to CPQ and are looking to specialize by deepening your knowledge with training and hand-on experience. The ideal addition to our team knows what great looks like, but is also flexible, resourceful, and collaborative to figure out both the right long term strategy and next steps for the near term. You’ll partner closely with our pricing team and other partners across our Revenue, Finance and Enablement teams to define the right configuration and user experience across all of our products. Salesforce is the center of our tech stack and is the backbone that helps our organization run effectively. The knowledge and configuration you build will help us to implement pricing and packaging changes by keeping pace with the business. In one year you’ll know you were successful if you… You’ve established yourself as the subject matter expert in our product configuration and have a good assessment of the best way to implement new products, features, pricing, and approvals. You’ve built a strong understanding of our B2B subscription model and the business processes surrounding amendments, renewals, and product and pricing configuration. You’ve created a clear process for stakeholders to request updates to CPQ, including creation of products, pricing or bundled changes, deprecation of products. You’re able to troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges. You’ve identified business risks, inefficiencies, issues, and opportunities related to Salesforce CPQ and designed solutions to address them. You’ve familiarized yourself with downstream dependencies such as, financial systems NetSuite. You’ve focused your professional development efforts on Salesforce CPQ and are prepared to take the certification exam. A background like this helps: You have 3 years of Salesforce administration experience with exposure to Salesforce CPQ, and eager to learn more. Proven ability to translate ambiguous business and product requests into requirements. Experience driving business engagement with Pricing, Revenue Operations, and Finance teams to translate business requirements into solutions that reinforce standard methodologies within Salesforce and CPQ. High-level understanding of Salesforce CPQ features/objects/definitions. Demonstrated experience leading technical projects through requirement gathering, solution design, implementation and hypercare . LI-AM1