Supervisor, Warehouse

JOB RESPONSIBILITIES: Customer Service – Deliver and demonstrate timely, courteous service, accuracy and preparedness – Provide prompt and courteous services to all outlets – Address all product and service needs, requests and concerns promptly – Provide timely and accurate documentation for all transactions – Maintain thorough and organized documentation to ensure prompt receipt, delivery and follow up on all products Staffing – Lead and motivate team in delivering service excellence, performance and productivity standards – Assist and train employees in all aspects of the operation – Provide ongoing guidance, coaching and feedback to develop employee skills, productivity and teamwork – Monitor and appraise staff performance – Communicate and uphold company policies, regulations, procedures and performance standards – Uphold and enforce compliance with employee handbook, uniform and grooming standards at all times – Ensure cleanliness of employee work area – Ensure all government regulations are correctly adhered to and record/correct deviations – Conduct disciplinary action when necessary Operations – Contribute to overall operation efficiency, productivity and profitability product – Produce purchase requisitions for all food and liquor products – Monitor quality of product and address any variations – Oversee receiving, storing and issuing all warehouse food, beverage, liquor beer and paper supplies – Manage stock rotation of all food and beverage product.

Financial/Admin – Ensure billing and product accuracy for all items issued to outlets – Work in close cooperation with outlets to ensure accurate ordering and required inventory levels – Maintain staff attendance records and personnel files Communication – Manage information to maintain and improve food quality, service satisfaction team- work and operational effectiveness – Immediately notify buyers of all short shipments, returns, late shipments or culinary concerns as they occur – Develop and maintain working relationships with suppliers and departments – Inform Manager, Warehouse & Purchasing of any occurrences which may impede operational efficiency – Report any special occurrences or inconsistences to Manager – Advise Manager of all disciplinary action – Report and follow up on faulty equipment and complete work orders for maintenance – Identify and recommend opportunities for improving service support or operational performance JOB SPECIFICATIONS: – 1-2 years practical experience in supervising a warehouse operation – Experience with PC network and associated business software an asset – Certified in WHMIS – Certified in an accredited safe food handling program – Experience working in a unionized environment – Sound Knowledge of English language (written and verbal)

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